I’m reading Scott Berkun‘s book The Year Without Pants. What a writer he is. This section stopped me in my tracks.
The promise of a trend is grand, but the result never is. Rarely do the consultants championing, and profiting from, these ideas disclose how superficial the results will be unless they’re placed in a culture healthy enough to support them. No technique, no matter how good, can turn stupid coworkers into smart ones. And no method can magically make employees trust each other or their boss if they have good reason not to.
The best approach, perhaps the only approach, is an honest examination of culture. But culture is harder to understand than a meeting technique or a creativity method. And culture is scary because unlike techniques, which are all about logic, culture is based on emotion. Few people have the skills to evaluate, much less change, a culture, even if they have the courage to try. It’s far safer to simply wait for the next trend to come along and rally behind it, hoping the excitement for the new method distracts everyone from noticing how little impact the previous method had.